Last updated: 23 July 2024
Fulfillment
CYL partners with global manufacturers and merchants to provide you with the best prices. This means your order may be shipped from the UK or other global locations such as Europe, the US, or East Asia.
Shipping Costs
All shipping costs will be identified once you add a product to your cart and select the destination country. The shipping charge depends on the product and the destination country.
Shipping Method & Delivery Time
Free International Shipping & Delivery
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Free International Shipping: Approximately 10-15 working days from the date of shipping confirmation. Delivery time depends on the shipping address and may vary.
Flat Rate Shipping & Delivery
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Flat Rate (Europe, Australia & New Zealand, CA, EFTA, JP, US, Worldwide): Delivery may take 5-10 working days.
Royal Mail Services & Delivery
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Royal Mail Tracked 24: Aims to deliver in 1-3 days with tracking.
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Royal Mail Special Delivery: Aims for next working day delivery.
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Royal Mail Saturday Delivery: Delivered only on Saturday.
All Royal Mail Services require a signature upon delivery. These times are for delivery only and do not include the manufacturing time for your item(s).
Please note that delivery may take longer than the specified timeline. If there is no update in shipping more than 20 working days since you received the Shipping Notification via email, please contact us at hello@studiocyl.com as we are here to help.
Tracking Orders
To track your order, visit the Order Status page linked in your Order Confirmation Email. You'll find the tracking number there, which will redirect you to the tracking page for your item(s).
Undelivered or Returned Items
Customer Responsibility
- If the return or delivery issue is due to the customer not picking up the parcel on time or providing an incorrect address, we will resend the item. The customer is responsible for paying the shipping charges for the replacement in these cases.
Our Responsibility
- If the return or delivery issue is due to our mistake or a logistics issue, we will either issue a full refund or send a replacement at no additional cost to the customer.
- Please contact us for assistance at hello@studiocyl.com.
Taxes
- For goods valued at less than £15, you should not be charged additional duty, taxes, or fees.
- For goods valued at more than £15, they are shipped on a DDU (delivery duty unpaid) basis. This means you may need to pay local sales taxes and customs duties upon the arrival of your order. You will need to cover these costs to release your order from customs before it is delivered to you.
Please note that CYL is unable to advise on the amount of these costs and cannot accept responsibility for them.
